IT Support
Our managed IT services helps you access the right IT resources allowing you time to focus on the delivery of business goals and positive customer outcomes instead of technology.
Evolve IT’s clients can access managed IT services in four ways
Our online & mobile support solves these problems.
Access support wherever you are
Our managed IT services offering provides access to the Evolve IT App which has been built from the ground up with the client in mind.
The tool gives you easy access to the support team, enabling them to log, track and manage their own service tickets.
It integrates with your active directory login. No need to remember a password to gain access.
Control of the process
By accessing this simple to use screen, staff and key stakeholders are able to perform the following tasks:
- Obtain basic details about their computer
- Create service tickets with template options to ensure relevant information is collected (i.e. new staff on boarding / off boarding procedure)
- View, manage and update existing service tickets owned by themselves.
Fast Track & Escalation
After being given extended permissions to the tool, staff and key stakeholders may also have the ability to perform the following tasks:
- Fast Track tickets
- Manage and update existing service tickets owned by other staff
- Chat with support engineers in real time
- Approve service requests that need approval
- View and print all invoices (including paid/unpaid)
- View spending analysis
Contact us to learn more about our managed IT services
